Session Detail

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Wednesday, December 8, 2021  |  9:45 AM - 10:45 AM

Open to Conference Attendees Only

The Impact of Daylight and Views on Patient Satisfaction and Staff Burnout

SPEAKERS
Anjali Joseph
Professor, Director, Center for Health Facilities Design and Testing, Clemson University
 
Piers MacNaughton, ScD
Vice President of Health Strategy, View Inc.
 
Kaushal Nanavati, MD
Assistant Dean of Wellness, State University of New York Upstate Medical University

Access to daylight and views have a significant impact on patient satisfaction and staff burnout, both of which are critical to hospital reputation, clinical outcomes, and financial performance. In this session we will share finding from two studies that explored these outcomes. In the first study, 651 participants were asked about their previous stay in the hospital, their perception of windows in their room, and perceived ratings of the hospital and care quality. In the second study, 20 healthcare professionals spent three hours on two days working in a healthcare environment, one day with access to daylight and the other day with the blinds drawn. At the end of each day, they completed burnout scales and 45-minute long medical simulations designed to test their clinical performance. We will share what these findings mean for hospital design and how to optimize patient and staff satisfaction through the healthcare environment.

LEARNING OBJECTIVES:

1. Discuss current trends in hospital design and how they influence patient and staff satisfaction
2. Understand window design features that can directly or indirectly affect patients' perception of care quality and satisfaction with healthcare.
3. Explore the impact of blinds on healthcare staff burnout and productivity.
4. Discover how to design windows in future patient room projects to best support patients and staff satisfaction.

 

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