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Monday, December 6, 2021  |  11:15 AM - 12:15 PM

Open to Conference Attendees Only

Cancer Care Journey: How Patient Stories Impact Healthcare Facility Design

Christopher Naughton AIA, ACHA
Principal, Healthcare Practice Leader, Senior Healthcare Planner, HMC Architects
Adeleh Nejati
Associate Principal, Healthcare Planner and Researcher, HMC Architects
George R. Tingwald, M.D., AIA, ACHA
Administrative Director, Medical Planning, Stanford Health Care

A cancer diagnosis can turn lives upside down. To truly understand and improve the healthcare experience for patients with cancer, we recently conducted an in-depth study with individuals who have either been patients themselves or had a family member in treatment. Their stories have become our lessons and their journeys will inform how we design the future cancer care facilities. In addition to this in-depth research study, Stanford Health Care’s Director of Medical Planning will share POE results from the Stanford’s South Bay Cancer Center. The project’s strategies in policy and design interventions include reinforcing mind, body and spirit, enabling coordinated care, allowing for flexibility and innovation, and offering hope and positivity; making it a model for future facilities. Our panel, with representatives from design, research, and operations, will discuss critical success factors using examples from programs and projects, research and practice, local and enterprise wide.


1. Learn about emerging models of cancer care delivery, trends and innovations in cancer treatments, and their design implication to improve cancer patient journeys
2. Learn about Empathic Design Approach as a unique method to understand and map patients’ feelings, thoughts, and behaviors to create a better patient experience
3. Learn how to use the evidence-based design findings to identify gaps and generate new solutions to enhance cancer patient journeys during different stages from diagnosis to active treatment to follow-up/management
4. Identify policy and design interventions to promote cancer care across the spectrum and the care continuum from the Stanford Health Care System