Conference By Day

Kick off your 2021 Symposium with breakfast and say hello to your friends and colleagues.

Join us for our welcome ceremonies to kick off your 2021 Symposium!  Stay for our opening keynote with Alan Graham, Founder and CEO, of Mobile Loaves & Fishes. 

Mobile Loaves & Fishes is a social outreach ministry committed to providing permanent, sustainable solutions for the chronically homeless while surrounding them with compassion, love and dignity. Those who know Alan best know that he is a man on a mission — to relieve the struggles homeless individuals face in obtaining their basic needs of food, community and a place to call home.

Since its founding in 1998, Mobile Loaves & Fishes volunteers have served more than 5 million meals
with a side of hope to homeless men and women living on the streets of Austin. The organization has
also spawned similar food truck ministries in other cities across the U.S. With the support of more than
19,000 volunteers, Mobile Loaves & Fishes is the largest prepared feeding program to the homeless and
working poor in Austin, Texas. Graham is also the visionary behind MLF’s Community First! Village — a
27-acre master planned development that provides affordable, permanent housing and a supporting
community to the chronically homeless in Central Texas.

Sponsored By:

The Big Lots Pavilion at Nationwide Children's Hospital in Columbus, Ohio represents one of the most consequential investments in mental health services the last 10 years. Designed to accommodate over 100 inpatient beds in a variety of settings and a wide array of crisis, respite and outpatient services, the building represents a commitment to a complex and diverse array of clinical treatment options and settings with a focus on prevention and early diagnosis and treatment of mental illness. Our presentation will provide an overview of the project and will then focus on four areas where the building embodies some of the most advanced thinking in terms of clinical practice and the design of mental health facilities: 

• Mental Health Assessment and Crisis Services
• Care Environments for Children with Co-morbid Mental Illness and Intellectual Disabilities and Autism 
• Ambulatory, Research and Bridging Services
• Embracing an Urban Medical Center Setting

LEARNING OBJECTIVES:

1. Understand the current thinking in planning and design of a new project type: a comprehensive community-based care system for the mentally ill.
2. Learn about emerging facility standards for crisis care in the context of one of the most diversely provisioned settings for crisis and bridging care.
3. Learn about how to accommodate bridging services for the mentally ill in the context of a flexible research and ambulatory care platform.
4. Learn about the environmental accommodations that are helpful for the care of children with co-morbid mental illness and autism.

Even the most diligent planners recognize that issues and gaps are a reality of new facility projects. Early recognition of issues is key to a seamless activation. Varying in topic from signage to equipment functionality, early identification of issues reduces the impact to patient care and staff satisfaction on Day 1. In this session, a group of experienced new facility activation healthcare leaders will share the benefits of Dress Rehearsal in early issue identification. Dress Rehearsal is a simulation-based event aimed at replicating day-to-day operations in the new environment before Day 1 to validate training plans, increase staff confidence, and identify issues. During the session, a Dress Rehearsal framework will be reviewed, including the required resources and timeline. The team will share their experience in planning Dress Rehearsal events, offer practical insights, best practices and lessons learned that can be leveraged by fellow organizations.

LEARNING OBJECTIVES:

1. List the goals and objectives for each Dress Rehearsal event and summarize the benefits of early issues identification through these events.
2. Understand the requirements necessary to execute a Dress Rehearsal event, including timeline, staff, and other resources.
3. Describe common issues encountered in new facility projects with recommendations for prioritization, management, and mitigation.
4. Identify best practices for implementing Dress Rehearsal events for a new department and a new facility project.

Art can transform lives. At the Centre for Addiction and Mental Health (CAMH), a rich collection of Therapeutic Art Installations engages people on the interior and exterior, provides positive distraction, and contributes to wayfinding and landmarking. Learn how a clearly defined Design Vision can help achieve excellence. Find out how the integration of art supports the Recovery Model of Care, and how input from the entire CAMH community shaped the buildings, interior design, and the selection of art, to help transform lives. At SickKids Hospital, an innovative approach to integrating art was inspired by a Patient/Family Engagement Process for a renovation of the Blood and Marrow Transplant/Cellular Therapy (BMT/CT) Unit. Learn how we can design spaces that respond to the needs and interests of the diverse population in pediatrics, and how their stories and struggles can inform the design and engage patients to BE the artists who personalize/transform their space and experiences.

LEARNING OBJECTIVES:

1. Recognize how art and design can support the recovery model of care by engaging the community, reducing stigma, and encouraging people to seek help.
2. Understand how design and art programs transform experiences and promote a sense of normalcy and comfort, as well as safety and security.
3. Learn how Design Vision can be utilized as a tool for achieving design excellence.
4. Learn how listening to the stories of patients/families can inform innovative design solutions that empower, engage and transform their experiences.

Essentia Health, with its Vision Northland project, sought to create more than just a hospital; they wanted to create a civic asset, bold enough to serve as the standard bearer of health and a physical celebration of the community it serves. The building, whose design is inspired by the natural and urban textures of Duluth, will provide public amenities such as a chapel, conference spaces, retail, dining commons and a roof garden with breathtaking views overlooking Lake Superior. Its patient-centric design will drive positive patient outcomes by consolidating adaptable inpatient rooms, procedure rooms and OR platforms, and flexibly planned outpatient spaces. As the bellwether project of progressive redevelopment, it is expected to shift the healthcare environment in Duluth and the region, and financially stimulate the Superior Street area - an underutilized commercial and entertainment hub of Duluth.

LEARNING OBJECTIVES:

1. Learn how this amenities, context, and scale of this 928,000 SF building was integrated into the existing urban fabric of Duluth.
2. Learn how innovative design opportunities harness the power of the senses to create experiences that stand out and resonate with its community.
3. See how operational efficiency, utilization modeling, and space syntax tools informed programming assumptions.
4. Learn how to design flexibility for changing models of care including acuity adaptable rooms, procedure rooms and OR platforms with shared support.

Since fuel cells recently became an acceptable emergency power generation source, microgrids are now being reviewed in the current cycle (similarly for emergency power). However, the lines between “normal” and “emergency” power are increasingly blurring. The silent operation of a hospital microgrid illustrates a paradigm shift. The rapid advancement of technology is forcing people to reevaluate the opportunities and, resultantly, regulations for how power is provided to critical facilities like hospitals. Code-making organizations, hospital facility planners, and teams must understand how the combination of economics and technological advancements has bent the concept of ‘emergency power’ to the breaking point. For the sake of the safety of healthcare facilities and the benefit of patients, new ways of thinking about, and designing for, emergency power generation are required.

LEARNING OBJECTIVES:

1. Decipher the historical conversation around emergency power and potential barriers for new ways of thinking.
2. Assess the economic and technological advancements that are changing conventional thought re-emergency power.
3. Discover how a microgrid is currently benefitting a hospital and how it could be applicable for your own hospital.
4. Prepare for the next code cycle and power paradigm shift.

Sponored By:

This real-time, highly participatory, experiential, and interactive workshop provides the opportunity for each participant to access their deep inner wisdom by creating their own intuitive drawing and interpreting their drawing through an immersive experience facilitated by Gregory. Each participant will create and keep a drawing that they have made as a reminder of the interpretation of their experience.

Materials will be provided and no prior drawing experience is necessary. Note that this is a double session  with a 15-minute break.  See: www.generativespaceweek.net, click ‘About Us’, and scroll down to see images of drawings from previous Intuitive Design Workshops by Gregory.

Previous comments from participants include:

Gregory's method of ‘Intuitive Design’ explicitly recognizes the deep truth about imaginative creation that all great artists, architects, and even scientists have known - namely, that buildings, artworks, and new ideas have a kind of independent existence, even before they become manifest in the external world.

Gregory’s ‘Intuitive Design Workshop’ was an eye-opening and mind-expanding exercise in pure creativity with nearly no restrictions, stress, or pressure to ‘get it right.’. Relaxed with dream-like music, while rubbing vibrant pastels against midnight black palettes, our ideas flowed, and colors glowed like neon against the dark void. Our presentations to our non-judgmental peers were a cathartic expression of soul-searching and shared empathy.

LEARNING OBJECTIVES:

1. Explore how to access deep unconscious to generate alternative planning and design solutions.
2. Learn to draw images, independent of conventional logic, to provide a source for new design solutions. 3. Discover how to interpret these images and translate them into practical planning and design solutions. 4. Discuss how to maintain the fidelity and integrity of the images as they become translated into effective client-responsive planning and design solutions.

Last year saw healthcare organizations adopting a wide array of spatial strategies to combat a quickly evolving pandemic. As we turn the corner on COVID-19, it’s important to understand what worked and what didn’t. This presentation will share a playbook of best design practices for advancing ICU staff and patient safety. Though varied, its design solutions stress flexibility for daily use and future pandemic situations. We will review design guidelines from several infectious disease units and healthcare systems, and discuss the contexts that shaped these responses, including business and operational considerations and impacts of similar units. Attendees will learn how the meta-analysis impacted different design solutions for daily use on units that can be adaptable in the future. Finally, we will share how this research informed the design of University of Kentucky’s current ICU expansion – particularly, though not limited to, its stress on flexibility as a main strategy.

LEARNING OBJECTIVES:
1. Use the planning playbook to implement design strategies that will enable your organization to maintain its daily business and care model 
2. Identify tangible design solutions arising from multiple case studies that can apply to future projects at multiple scales
3. Evaluate the effectiveness of evidence-based design solutions in light of the specific contexts in which they could be deployed
4. Explore the generated design guidelines that apply to new buildings or renovations

A cancer diagnosis can turn lives upside down. To truly understand and improve the healthcare experience for patients with cancer, we recently conducted an in-depth study with individuals who have either been patients themselves or had a family member in treatment. Their stories have become our lessons and their journeys will inform how we design the future cancer care facilities. In addition to this in-depth research study, Stanford Health Care’s Director of Medical Planning will share POE results from the Stanford’s South Bay Cancer Center. The project’s strategies in policy and design interventions include reinforcing mind, body and spirit, enabling coordinated care, allowing for flexibility and innovation, and offering hope and positivity; making it a model for future facilities. Our panel, with representatives from design, research, and operations, will discuss critical success factors using examples from programs and projects, research and practice, local and enterprise wide.

LEARNING OBJECTIVES:

1. Learn about emerging models of cancer care delivery, trends and innovations in cancer treatments, and their design implication to improve cancer patient journeys
2. Learn about Empathic Design Approach as a unique method to understand and map patients’ feelings, thoughts, and behaviors to create a better patient experience
3. Learn how to use the evidence-based design findings to identify gaps and generate new solutions to enhance cancer patient journeys during different stages from diagnosis to active treatment to follow-up/management
4. Identify policy and design interventions to promote cancer care across the spectrum and the care continuum from the Stanford Health Care System

Oregon Health & Science University's Center for Health & Healing Building 2 is a 14-story ambulatory tower with an integrated multispecialty procedural and surgical platform. When it opened in 2019, the project's innovative approach to co-locating disparate procedural and perioperative services resulted in a 20% increase in surgical volumes the first year of operations, improved patient experience, and a new way of working as an integrated team. When the pandemic hit Oregon in 2020, OHSU was just beginning to see the benefits of integration, innovation, standardization and collaboration across the three-level unit. The presenters will share a) how the building's forward-thinking design positioned OHSU to effectively respond to COVID-19 and supported the implementation of CDC and federal guidelines; b) data and lessons learned from the pandemic as operations ramped back up to 100% in less than two months; and c) how clinical leaders continue to monitor outcomes and make improvements.

LEARNING OBJECTIVES:

1. Describe the planning process that led to an integrated procedural and surgical model that improves efficiency, space utilization and quality of care.
2. Summarize key design strategies that positioned OHSU to effectively respond to COVID-19 and implement CDC and federal guidelines.
3. Discuss how the design strategies and lessons learned can be applied to other healthcare projects to deliver greater flexibility and resiliency.
4. Explain the benefits of leveraging data to monitor outcomes of a new healthcare facility and guide decisions for improvements and future expansion.

Sponsored By:

In the fall of 2020, in the midst of COVID-19, MidMichigan Medical Center opened its new Cardiovascular Care Center. This building serves as the hub for a 7-hospital, 22-county health system and brings together all aspects of cardiovascular care into one center of excellence. This session will review key planning guidelines in developing a specialty care center including our project’s guiding principles, location, and how we organized the building. It will then focus on the challenges that MidMichigan Health faced in consolidating a wide range of specialties, as they integrated the patient care experience while co-locating services. Find out our potential architectural, operational, and technological pitfalls, and see how our consistent leadership paired with proper advanced planning overcame many of these specific obstacles. We will measure the success in delivering on MidMichigan Health’s guiding principle: to create a welcoming new home for all their cardiovascular patients.

LEARNING OBJECTIVES:

1. Establish the principles for creating an integrated cardiovascular care center
2. Identify the short and long-term impact of COVID-19 on providing specialized outpatient care
3. Review the challenges organizations face when eliminating service line silos.
4. Celebrate the patient and staff benefits of developing an integrated care model

The built environment is a behavioral system. The facilities we inhabit shape our conduct and funnel our perceptions of the world around us. This is crucial in healthcare settings. The experiences our buildings offer, from the parking lot to the patient bed, set the stage for a patient's clinical outcome. This presentation will not only define the key strategies healthcare facilities can implement to increase patient satisfaction (addressing noise, cleanliness, wayfinding, etc.), it will provide a dynamic discussion surrounding the empirical research correlating facility design and emotional well-being. For many, healthcare facilities often house some of the most stressful moments in people's lives and the buildings we design and operate need to understand their role in providing comfort to the people they serve. Participants will learn how their facilities can better support patients and discuss strategies that can be implemented in a variety of healthcare settings.

LEARNING OBJECTIVES:

1. Present research assessing the impact the built environment has on influencing patient satisfaction in care environments.
2. Outline components that have traditionally defined patient satisfaction (noise, wayfinding, etc.) and present strategies to implement improvements.
3. Discuss the unique strategies Ascension Health is implementing to impact patient satisfaction within their facility management standardization.
4. Describe research connecting happiness and the built environment to define how healthcare settings can support emotional well-being for patients.

Sponored By:

This real-time, highly participatory, experiential, and interactive workshop provides the opportunity for each participant to access their deep inner wisdom by creating their own intuitive drawing and interpreting their drawing through an immersive experience facilitated by Gregory. Each participant will create and keep a drawing that they have made as a reminder of the interpretation of their experience.

Materials will be provided and no prior drawing experience is necessary. Note that this is a double session  with a 15-minute break.  See: www.generativespaceweek.net, click ‘About Us’, and scroll down to see images of drawings from previous Intuitive Design Workshops by Gregory.

Previous comments from participants include:

Gregory's method of ‘Intuitive Design’ explicitly recognizes the deep truth about imaginative creation that all great artists, architects, and even scientists have known - namely, that buildings, artworks, and new ideas have a kind of independent existence, even before they become manifest in the external world.

Gregory’s ‘Intuitive Design Workshop’ was an eye-opening and mind-expanding exercise in pure creativity with nearly no restrictions, stress, or pressure to ‘get it right.’. Relaxed with dream-like music, while rubbing vibrant pastels against midnight black palettes, our ideas flowed, and colors glowed like neon against the dark void. Our presentations to our non-judgmental peers were a cathartic expression of soul-searching and shared empathy.

LEARNING OBJECTIVES:

1. Explore how to access deep unconscious to generate alternative planning and design solutions.
2. Learn to draw images, independent of conventional logic, to provide a source for new design solutions. 3. Discover how to interpret these images and translate them into practical planning and design solutions. 4. Discuss how to maintain the fidelity and integrity of the images as they become translated into effective client-responsive planning and design solutions. 

Join us for lunch as the Symposium Distinction Awards and the Founder's Award are presented. You can learn more about the Symposium Distinction Awards and submit an entry here. 

We will also kick off our 2021 raffle which will benefit Mobile Loaves & Fishes.  Mobile Loaves & Fishes is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998.  Founded in Austin, Texas, the organization serves its homeless neighbors. 

ACHA’s professional credential in healthcare architecture is the only specialty certification program recognized by the AIA. This workshop will provide healthcare architects with useful information to submit their credentials and prepare for the ACHA Exam. The seminar covers: application materials, exam topics, sample questions, scoring criteria and exam schedules.

For all HFSE registered attendees who plan to attend this session please complete this form from the ACHA.  Thank you. 

Pandemics the Past, Present and Future! Panelist include hospital design and construction and clinical planner leaders from for profit, not for profit and public facilities. They will discuss lessons learned such as early warning signs from China, lessons learned from past and current pandemics and modifications of facilities. Did we overreact and or underestimate the warning signs? We're the buildings modified due to past pandemics such as HIV, SARS, and EBOLLA that enhanced the building needs to manage COVID? They will also discuss operational and care delivery changes that impacted both in and outpatient facilities from diagnosis, to testing sites to in patient care, preventive care and vaccinations. Panelists will showcase facility modifications whether in patient and outpatient as well as discuss permanent and future capital planning changes to future proof their buildings.

LEARNING OBJECTIVES:

1. History of Pandemics, Lessons Learned with regards to Facility Planning Preparation and Modifications. The panel will discuss how buildings were or were not modified during a variety of pandemics such as HIV, EBOLLA, SARS and COVID-19.
2. Facility Modifications During the Pandemic - was it overkill or spot on? The panel will discuss building modifications for in and outpatient management of testing, patient care and vaccinations.
3. Post Surge Facility Lessons Learned - Are We Ever Going to Normalize Capital Planning? The panel will discuss each capital planning strategy for their county, private and or academic medical centers. Will they change facilities and if so why and what will change?
4. Facilities of the Future - Is there really a need for Change? The panel will discuss building modifications, temporary spaces vs permanent, care delivery locations and future facility pandemic preventive measures!

Healthcare executives, their staffs, facility managers, planners, and architects need the most current information before embarking on renovating, expanding, or building a new emergency department. Input from expertise within the hospital and as well as a perspective from the larger healthcare community is essential. With fierce competition, wait times posted on billboards, and online scheduling, the hospital must develop a business plan that ensures success. Rapid growth in the number of FSEDs requires research on the demographics of patient population when considering where and how large their facility should be. Change is also occurring inside the department itself:

-Its location with respect to the main entrance of the hospital.
-An evolving central core into space for many highly trained specialists.
-Treatment rooms changing in size and character with many distinct environments.

A case study of an ED relocation and expansion provides insights into the latest design trends.

LEARNING OBJECTIVES:

1. Understand the demographic data that has led to the dynamic growth of emergency departments.
2. Learn how hospitals respond to a rapidly changing healthcare environment.
3. Understand the design drivers used to create spaces conducive to effective treatment while sympathetic to patients and visitors.
4. Learn strategies to address complicated renovations and tight budgets yet create an impressive community asset.

Sponsored By:

Northwestern Memorial Hospital (NMH) is 22-stories, 2-million SF in downtown Chicago. When increased patient acuity and a consistently occupied beds forced patients to remain in the ER longer, NMH began transforming its ambulatory pavilion into an inpatient tower in 2007. SmithGroup is executing the next phase, adding 64 beds to the campus. SmithGroup conducted POE's of the previous transformations and benchmarked bed towers across the country and compared them with NMH pavilions. The team leveraged these results to convert square-shaped ambulatory clinics into inpatient floors, all while planning for functional flexibility to support universal operational procedures. This session highlights the problem definition, planning, and design phases executed utilizing 3D visualizations and virtual reality. The team will share lessons from evaluating the design in response to COVID-19 and how both floors are prepared to adapt existing resources for unknown future capacity demands.

LEARNING OBJECTIVES:

1. Understand constraints and solutions to transform existing outpatient clinic floors with atypical square footage ratios and infrastructure system restraints into an inpatient care unit focused on efficient operations and adaptable for future patient populations.
2. Learn how to conduct post occupancy evaluations of generations of existing bed units to efficiently collect and analyze user input before user group meetings convene.
3. Analyze and leverage research, POEs, and benchmarking data for functional and operational planning comparisons during the project programming and design phase.
4. Determine the best communication methods foster quick decision making in both the physical and virtual collaboration environments: 3D simulations, virtual reality, and operational scenarios.

Data, Data, Data: Will the right data please come forward and help us to do More with Less? NORMAL and AVERAGE no longer exists. Extraordinary and Exceptional are the new MUST haves and must dos in our industry when it comes to delivery of services. To obtain maximum success we must know our team, know our patients, and CUSTOM build facilities in the future to meet patients' needs to improve their outcomes and experience. So, what must we understand and embrace to give us a good chance of success? (How do you skate to where the puck is going when it is going in five directions at once?). Shawn and Mike will review case studies and demonstrate how and what data should be used and why. They will share outcomes from leveraging data. They will highlight tactics on how to secure the right data and demonstrate how you can ensure you are planning, building, and activating the right facilities to meet your patients' needs.

LEARNING OBJECTIVES:

1. To gain insights on how to determine what type of data to access within your system that impacts your decisions on types of facilities needed
2. Understand the process of using the data to engage stakeholders to develop the right program
3. Secure tactical plans and strategies to impact costs of facility construction and activation
4. How Data / Metrics tie your Business Plan with your project execution

Sponored By:

For the third year, we are offering the Healthcare Providers Only Roundtable.  The purpose of this roundtable is to create an environment for individuals employed by a hospital or healthcare system who oversee capital construction projects to gather and openly exchange ideas.

In past years, we have discussed the following topics: 

• Departmental organizational structure and administration 
• Departmental services and standards
• Management of information
• Professional services, contracts and project execution
• Department organization; staffing metrics; relationships with other departments
• Standards – what, why and how; role in branding
• Diversity & Inclusion – what are people doing with their consultants; do you have a program

This year we are looking for input from healthcare providers on topics they would like to discuss.

This session will run from 1:45 pm to 4:00 pm with no break.

This session will only be open to those attendees employed by hospitals or health care systems. Information on how to sign up for this session will be sent to paid registrants who are employed by a hospital or health care system. If you have any questions please email jenabeth@jdevents.com

Healthcare facility owners rode through the waves of the financial fluctuations of the COVID-19 pandemic. With recommendations coming in from multiple sources and experts emerging at an alarming rate, it is demanding to sift through the available knowledge. This session discusses future proposed code modifications and provides the attendee with an understanding of how to be prepared and how to design for the next pandemic without spending absorbent financial resources. TLC is working to update our design (primarily HVAC) to allow for pandemic responses in the future without changing the hospital's operation permanently in all other times. This will allow for better pandemic response if/when needed in the future without making permanent modifications that would cost additional money in energy costs for the life of the building.

LEARNING OBJECTIVES:

1. Updated recommendations from ASHRAE based on experience with COVID
2. What did work/what didn't work well with makeshift/temporary construction due to COVID in existing facilities
3. Important considerations for future designs in hospitals. How do we not overdo HVAC for the life of the building but provide flexibility for the next Pandemic?
4. Minimum requirements from CDC and ASHRAE that leave facilities well protected and prepared.

Many tools comprise an intuitive wayfinding system - some static, some digital. For Brigham and Women's Hospital's wayfinding master designers looked at the door-to-door visitor experience with a goal of a helpful and comprehensive system that would alleviate visitor anxiety and stress. A web-based customizable app was developed to give step-by-step assistance. The system employs geo-magnetic positioning which eliminates the need to install and maintain beacons. The app has a map feature that adds technology, showing a person's position in real time. Multiple search options help ease the process. Signage clarifies entrance options, especially important since BW resides in the dense Longwood Medical Area. Staff highlight a visitor's route on simplified printed maps with bilingual directories. A reorganized interior circulation strategy, reduction in sign quantity, clear nomenclature and decreased information load reduce visitor stress when navigating the facility.

LEARNING OBJECTIVES:

1. Discover wayfinding tools for the entire “door-to-door" visitor experience
2. Develop strategies and simplicity to help people navigate a complex facility
3. Discover how to develop and maintain a system that can change and adjust over time
4. Listen to how digital, handheld devices, apps can help, and what they can and can't do, lessons learned

Health care facilities are designed for a life cycle. Many facilities are renovated many times it the buildings life cycle. Over the course of these renovations and upgrades the applicable codes have changed. Some requirements for new are more stringent and some are less stringent. This presentation will outline how to do a life safety master plan. It will also point out some advantages of not retaining old life safety configurations.

LEARNING OBJECTIVES:

1. Understand the current codes and the update cycle for the AHJs ( Local, State, Center for Medicare and Medicaid)
2. Explain the purpose of the Life Safety Master Plan including egress, smoke zones locations, suite sizes and future flexibility.
3. Summarized the advantages and disadvantages of evaluating the current Life Safety Master Plan.
4. Recognize the other uses of the Life Safety Master Plan including renovations , additions, changes of occupancy , changes in use , surge capabilities, and reduction in inspection testing and maintenance.

Sponsored By:

The pandemic has dramatically affected the senior living industry, including active adults who are members of a life community or considering retirement living. As communities worked to develop new game plans, some residual effects include: Disenchantment with the life care community concept due to isolation, fear of community living due to potential virus exposure, limited technology and social connectivity, loss of staff, empty apartment units, financial burdens and limited control over individuals choosing not to comply with pandemic standards. As the industry advances, is there a future safe haven for our active older adults who want the engagement of community without the risk? 
During this session, attendees will learn how different independent living options fared during the pandemic and analyze solutions. The remainder of the presentation will focus on Summerville at Francis Place, a project currently under construction in St. Louis, MO, built with the above mentioned concerns in mind

LEARNING OBJECTIVES:

1. Assess different independent living options and how each fared during the pandemic.
2. Summarize safety, care and design solutions to prepare for future outbreaks.
3. Analyze alternative housing types for active senior adults.
4. Plan for the future of active senior communities.

For the first Canadian centre of its kind, leading the way for revolutionary solutions to devastating brain disorders including stroke, dementia, ALS, mood and anxiety, while providing leading-edge care, this design is “more than skin deep”; making research and discovery transparent while embracing the community as a vital part of the client’s journey to recovery. We have known for decades the positive impact design can have on our mental health. But what has been done to rethink our model of “mental health facility” for more positive outcomes is either inconsistent, sporadic or constrained by public perception. Discover how an architect and client team worked together to challenge the boundaries of established thinking through a consistent evidence-based approach to design for mental health within a dense urban campus in order to address the mental health and wellness of all - inpatients, outpatients, caregivers, researchers and the broader community.

LEARNING OBJECTIVES:

1. Learn how the new Brain Sciences Centre is designed to create an easily accessible, welcoming and safe mental health environment within a tight urban site despite being literally sandwiched between two buildings;
2. Explore how to find “silver linings in site constraints” to create functional and safe outdoor space for both ambulatory and acute mental health patients;
3. See how client-architect collaboration in challenging status quo balanced patients’ independence with caregivers’ need to know;
4. Discover how evidence-based design was applied for positive mental health outcomes for everyone – from patients to caregivers, researchers and the entire campus community for this Centre of Excellence in Mental and Behavioral Health.

Sponored By:

For the third year, we are offering the Healthcare Providers Only Roundtable.  The purpose of this roundtable is to create an environment for individuals employed by a hospital or healthcare system who oversee capital construction projects to gather and openly exchange ideas.

In past years, we have discussed the following topics: 

• Departmental organizational structure and administration 
• Departmental services and standards
• Management of information
• Professional services, contracts and project execution
• Department organization; staffing metrics; relationships with other departments
• Standards – what, why and how; role in branding
• Diversity & Inclusion – what are people doing with their consultants; do you have a program

This year we are looking for input from healthcare providers on topics they would like to discuss.

This session will run from 1:45 pm to 4:00 pm with no break.

This session will only be open to those attendees employed by hospitals or health care systems. Information on how to sign up for this session will be sent to paid registrants who are employed by a hospital or health care system. If you have any questions please email jenabeth@jdevents.com

Let's celebrate 34 years of the Symposium during our grand opening of the exhibit floor and the Symposium Party. Drinks and appetizers will be offered. This is a great way to end your first day of the Symposium! 

This is the event that our annual raffle will take place. This year's beneficiary is Mobile Loaves & Fishes.  Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998.  Founded in Austin, Texas, the organization serves its homeless neighbors.

Head to the Design Solutions Theaters where you can purchase tickets for the raffle as well as a map of where all the prize buckets are throughout the exhibit floor.  Drop your tickets in the prizes you are interested in and head back to the Design Solutions Theater just before 6 pm and we'll be drawing the winners.  This is your chance to go home with some great items as past prizes have included iPads, Kate Spade bags, Lego's, Amazon Gift Cards. The best part though is you will be supporting a very worthy cause. 
 

Join us your fellow conference goers for breakfast to kick off your second day!

When patients choose Norton Neuroscience Institute, they are not just choosing their neurologist or neurosurgeon, they are choosing a nationally-recognized, collaborative care team ensures that patients are getting the best and most innovative care. Enveloping their care teams into one comprehensive Institute, Norton’s strong visionary stance positively led this neuroscience service line to curate a patient experience while balancing the many complex space requirements that come with its subspecialties. Administrative and clinical leadership were the driving force for fostering change. Using a case study approach, we’ll take a journey through the challenges & solutions of the neuro patient and how Norton Healthcare reimagined the process in the development of their 48,000 SF outpatient Institute. From the alignment of services in the inpatient and outpatient setting, to the engagement sessions with both patients and staff, this institute truly is a work of art come to life.

LEARNING OBJECTIVES:
1. Understand the cultural and organizational strategies to truly curate the patient experience with education and flexibility in mind.
2. Understanding both the staff and patient pain points in a clinical environment that deals with cognitive and mobility impairments.
3. Tailor a space for a highly specialized clinical environment today, while maintaining flexibility to accommodate any clinical department in the future
4. Lessons learned in driving the vision / culture of operations for the health system.

In partnership with Mission:318, BSA held an internal master planning competition to create innovative planning solutions for Yendi Municipal Hospital in Yendi, Ghana. The four interdisciplinary teams were challenged with adapting modern healthcare design to this location, considering cultural context, local materials, access to power and water, and more. At the end of the competition, the teams were combined to synthesize the best solutions from each. We explored staffing, travel distance, infection control, paths of travel, quality of care, access to water, renewable energy, and passive ventilation, to name a few. This session will explore these innovative ideas, beginning with a current state analysis by developing a future state plan. We will look at the vernacular of the region, understanding healthcare's cultural context and the challenges these create. We will walk through the ideation process of looking for new and cost-effective ways to mitigate the challenges.

LEARNING OBJECTIVES:

1. Recognize and engage the vernacular in master planning
2. Understand the impact of innovation in the midst of cultural and environmental challenges
3. Visualize the integration of engineering, landscape, planning, and architecture to solve complex problems
4. Adapt modern healthcare design elements and evidence-based design to a cultural context that is challenged to support them.

A focus of healthcare today is the Quadruple Aim: Improved Patient Experience, Better Outcomes, Lower Costs, and Improved Clinical Experience. The micro-hospital, also known as neighborhood or small acute care hospital has become a major part of delivering on the health system’s ability to advance their strategic goals and achieve the quadruple aim. This session will demonstrate Advocate Aurora’s 2025 destination health strategy for accessible, affordable, population health. This workshop demonstrates decision making tools, balancing between CMS regulations, efficiencies of staff, clinical adjacencies, and customer experience. Included is an interactive exercise to test knowledge on “Inpatient”, “Outpatient” and “Hospital Outpatient Department” when considering adding inpatient services to an existing outpatient facility. We will explore operational, and facility impacts of these designations to arm the audience with knowledge to make these strategic decisions.

LEARNING OBJECTIVES:

1. Understand the Quadruple Aim and articulate how the Small Acute Care Hospital designation can meets those four factors.
2. Recognize how different building occupancies and licensure of services such as surgery, imaging, and inpatient beds impact location planning.
3. Summarize the decision tools needed to assess viability of HOD, Inpatient and Outpatient care settings.
4. Test your knowledge: Can you determine which services can co-locate in which type of building construction?

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Healthcare buildings are synonymous with high energy consumption and elevated carbon emissions that discourage teams from pursuing building performance goals like LEED and Architecture 2030. This was not acceptable for Emory Healthcare or Scott D. Boden, MD, visionary, and champion behind the new outpatient institute. Dr. Boden negotiated with vendors enhance the buildings performance, challenged the design team to exceed LEED Silver goals and ultimately set up a path for a Net-Zero energy building. The Emory Musculoskeletal Institute project leveraged an integrative design process that incorporates AIA measures of design excellence. This allowed the project team to collaborate early and maintain specific strategies throughout design. It's not a perfect process, but one that is agile enough for any project to use and modify as needed while possibly achieving net positive energy, water, and carbon in the future. The panel will cover the journey and lessons learned to achieve net zero.

LEARNING OBJECTIVES:

1. Understand how to set up a framework for an integrative design process.
2. Integrate AIA measures of design excellence into project planning and design.
3. Determine feasible methods to achieve net zero energy performance.
4. Learn how to apply building performance analysis to guide design decision making.

Immersive 3D imaging and documentation technologies have become more prominent with social distancing, and the creative application of these tools is increasing efficiency in healthcare design, construction & operations. 3D imaging tools enable “real-time” virtual collaboration and the accuracy of data collected by these high-resolution scans can affect all the downstream information captured for a building, informing design, construction, and facilities management for years to come. Many examples of productivity improvements from the application of 3D technologies can be seen across a building’s design, construction, and operations lifecycle. We will discuss a few of these applications, the technologies leveraged, an RC car that acted as a mapping tool, as well as quantitative cost and schedule efficiencies.

LEARNING OBJECTIVES:

1. Identify how 3D documentation during construction can benefit project management and building operations throughout the lifecycle of a building.
2. Obtain the means to analyze opportunities for 3D documentation that enables “real-time” virtual collaboration and increases data accuracy.
3. Analyze the cost, best use cases, and benefits for the application of key 3D documentation technologies including Matterport and StructionSite.
4. Examine efficiencies created through 3D documentation for progress reports, virtual punchlist, mock-up reviews, production tracking, and inspections.

Sponored By:

The decline of psych beds and mental health services has impacted communities across the U.S. with state facilities losing more than half a million beds in the past 50 years. The cost to maintain a 24 hour inpatient psych bed has forced organizations to shift services away from acute and tertiary settings into residential treatment centers. The social impact of state facility closures has put a burden on community hospitals, families and the prison systems. The lack of available data and regulation of services provide a roadblock to healthcare architects and planners. This session provides an overview of the national psych bed landscape, the regulatory environment and how other countries are dealing with these issues. We will explore benchmarks, best practices, goals and solutions for healthcare planners. Using the Veterans Admin. as a case study we will demonstrate how established need can be translated into appropriately planned and designed facilities.

LEARNING OBJECTIVES:

1. Understanding mental health services changing environment: inpatient, residential and state psych bed landscape, and its impact on communities
2. Mental health beds and services forecasting in response to population health needs
3. Understanding mental health services categories and institutional rational in mental health services administration
4. How to translate planning into design

This keynote will be announced in late September. Please check back then for more information.
 

Sponsored By:

Visit with the our exhibitors who are eager to provide products and solutions for your latest project.

Our design team galleries come alive in these 15 minute sessions where you hear about the projects featured. NEW this year there will be 2 design solutions theater so double the chance to hear about the latest projects in this exciting format!

Physical security during the pandemic and during unprecedented civil unrest and division is everywhere.  It used to be behavioral health patients, disgruntled patients, gang retaliation, and active shooters.  Now we have extremist, gun right activists and the list continues to grow.  This TED Talk brings two security specialist to inform all of us just how much of a soft target healthcare facilities are and the challenges this heighten security environment brings to the clinical staff, facility mangers, the executive leadership team, healthcare architects and engineers and how they need to recognize and deal with these security challenges.  Perspectives from a nation wide consultant to an Emergency Management Director who will share his civil unrest case study.

In the early stages of the pandemic, two major United States cities recognized the need
for alternative care facilities (ACFs) to manage projected COVID patient loads. Under the
direction of U.S. Army Corps of Engineers, along with multiple other local entities, teams in
New York and Chicago set up over 4,000 beds in under 25 days.

Due to the fast pace, limited time schedule and scarcity of materials, these projects took
careful planning, collaboration, prefabrication and enhanced safety measures. Intense
scheduling rendered decision-making both constrained and continually challenged by what
was achievable.

As highly visible endeavors during a period of growing public alarm, the projects were
of incalculable value to the public’s sense of well-being. The projects are models of how
design-build projects could operate to maximize efficiency among the design, procurement,
build and testing teams, which in turn can create time and monetary savings for the owner.

This multi-discipline team will discuss how this challenge was approached and ultimately
achieved, and how these principles can be applied in order to accelerate other alternate
delivery projects or any healthcare project.

LEARNING OBJECTIVES:

1.  Recognize and demonstrate the benefits of an integrated design-build approach, while colocating,
works to invent viable solutions with multiple trade input.
2.  Address and track challenges and opportunities of on-the-fly changes in a project with
extremely tight deadlines.
3.  Apply the “legacy learnings” of this unique project approach that can be used to dramatically
accelerate any healthcare project, including when to use prefabrication.
4.  Identify strategies for overcoming supply chain limitations when project schedule is the
highest priority.

This discussion will provide an overview of changes to the next edition of the FGI Guidelines for Design and Construction documents, scheduled for release in early 2022. The presenters will discuss key factors that influenced changes across the 2022 Guidelines documents. Topics include considerations for inclusive environments that support all populations; new clinical spaces that have the potential to reduce overcrowding in emergency departments; and a new unit for intensive outpatient and partial hospitalization programs for patients with behavioral and mental health diagnoses who do not require inpatient care. The presenters will discuss efforts to evaluate issues like improving access to rural health, removing barriers for childbirth centers, and providing minimum requirements for burn units. Included in the discussion will be a review of the major changes to the Residential Guidelines, with particular focus on new minimum square footages in nursing home resident rooms.

LEARNING OBJECTIVES:

1. Discuss how changes in the 2022 Guidelines will impact the design of clinical spaces in health and residential care facilities
2. Describe the major changes that will appear in the 2022 FGI Guidelines.
3. Explain how the new behavioral health spaces in the 2022 Guidelines documents can reduce overcrowding in emergency departments.
4. State how using the 2022 Guidelines for a project can provide a safe and effective patient care environment at a reasonable cost.

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The new Austin State Hospital (ASH) will serve as the anchor of ambitious master plan developed by a consortium of innovative stakeholders. The ASH Resign has initiated construction on a 240-bed inpatient building which will offer brain health care to some of the most vulnerable members of the central Texas community. This presentation will discuss the role of this cutting edge building in the State's effort to integrate its inpatient care model within the full spectrum of brain health services, create partnerships among care providers and establish a presence in the community that visibly defies stigma. It will discuss the evolution of the building plan and how the organization of the building's components, therapy areas, support spaces both indoors and outdoors create a progressive recovery and emergence of patients from living quarters into the greater care community. We will share the processes of managing monumental change in the healthcare environment with key users.

LEARNING OBJECTIVES:

1. Observe the Master Planning efforts and the role of the new Austin State Hospital.
2. Evaluate the development organizational models that support best practices for the new State Hospital.
3. Measure key programming goals and innovative design attributes for addressing brain health
4. Understanding projected changes in patient flow at the new State Hospital.

The impact of the COVID pandemic has greatly impacted healthcare delivery in so many ways. The pandemic has accelerated a growing desire among providers to acquire or expand into the surgery center business. One of the biggest drivers of this shift has been eroding hospital patient volumes due to fears of contracting COVID-19. Patients are more reluctant now than ever to go into a hospital setting when there is an alternative setting focused on just what the patient is looking for. Ambulatory Surgery Centers, smaller and focused, reflect a “safer and more convenient” choice for patients. With increasing services to ASCs, the risk is exporting the complexities and inefficiencies of the hospital mindset as well! This session will provide real life examples and recommendations from the surgeon, nursing and design perspective on what TO DO and NOT Do to ensure your future surgical operations are efficient, adaptable, profitable and create an exceptional patient experience.

LEARNING OBJECTIVES:

1. Understand from a surgeon’s perspective how to improve throughput and build consensus, including incentives to increase utilization and loyalty.
2. Gain insight on efficient staffing protocols and operations from a for-profit operational perspective to streamline staffing and workflow.
3. Explore operational and programmatic analytics and organizational models to create right-sized programs and efficient, adaptable, expandable plans.
4. Be introduced to experiential care mapping techniques that will ascertain the “Bright Spots” and “Pain Points” for patients, family and staff.

Sponored By:

Visit the exhibit floor one last time for an ice cream treat and to thank the exhibitors for their support of the Symposium.

A team of healthcare and research designers & engineers teamed with Children's National Hospital to develop an adaptive reuse plan of several buildings at the historic, former Walter Reed Campus. With an eye toward infusing the 1930-1955 era buildings with ahead-of-the-art pediatric clinical and translational research spaces, this session will allow attendees insight - from the macro campus tour and overall buildings' plan to the micro of Building 52, the 1st building transformed. The rehab of this 12-acre portion of the renown military medical campus allows decanting services to an accessible location while leaving room to backfill at the main hospital for new and expanded patient services. This campus redevelopment provided opportunities to develop an optimal plan to expand Children's National's primary and specialty care services as well as create a research and innovation center focused on developing breakthroughs in pediatric care while meeting historic and sustainability goals.

LEARNING OBJECTIVES:

1. Learn from a team which combined design specialists in both healthcare and research
2. Takeaway client-approved and budget-sensitive solutions to historic building improvements
3. Utilize tips from infrastructure specialists how best to design upgrades in a century-old building
4. Understand how each building inter-relates to their location on campus and the campus master plan

The Patient Room Improvement, Modernization, and Enhancement (PRIME) project encompasses all the elements of an 'escape room' experience. In an escape room, teams enter and use their collective talents to solve a puzzle in order to exit. This session will address how the collaboration between a multidisciplinary team of architects from CallisonRTKL, front line staff, patients, families, and community members formed the complement that masters the pieces of the puzzle to perfect the patient-centered room strategy. For example, despite a high level of care, quality staff, and strong leadership, the aging building, and infrastructure at the Evangelical Community Hospital needed modernization. With a newly proposed patient tower, critical, intermediate, and medical/surgical units, the design of the new patient room was critical to the success of the hospital's established priorities and goals. The construction of a physical mock-up became Evangelical's own escape room.

LEARNING OBJECTIVES:

1. Describe how the hospital's culture shifted from “this is how we do it" to a modern, optimal workflow focused on the patient and staff experience.
2. Identify how using both a physical mock-up and a virtual reality mock-up give the client an experiential and holistic understanding of room design.
3. Explain how data was collected and survey results were presented to the client and incorporated into the design.
4. Exemplify how the collective talents of architects and healthcare professionals can be leveraged to perfect the patient-centered room strategy.

Natural disasters often bring awareness to the community. In 2017, Hurricane Harvey shook the Texas and Louisiana coasts. This catastrophic event brought up many conversations within the HOPE Clinic organization regarding how they could be better prepared for such emergencies and provide community support all year long. This session will focus on how the leadership looked beyond the clinic walls and designed a resilient new HOPE Clinic facility. You will learn about embracing a diverse community by expanding the traditional clinic environment. Additionally, you will hear about critical design decisions made to ensure the facility is equipped no matter the emergency.

LEARNING OBJECTIVES:

1. How to design to respond to diversity
2. How to design a resilient facility
3. How to capitalize a facilities program to become an economic catalyst in the community
4. How to embrace community and create a welcoming and flexible multi-purpose clinic

Sponsored By:

Establishing a comprehensive “care coordination command center” can transform a hospital’s approach to improved operations and management. These command centers employ a multi-disciplinary team approach to manage holistic building operations and the patient and caregiver experience to ensure the best outcome for everyone and the most efficient use of resources for the healthcare system. Care coordination command centers are most successful when caregivers and healthcare administrators collaborate with designers, engineers, and vendors to design a facility with the patient and the caregiver at the center. This presentation, given by an academic healthcare organization executive, engineer, and healthcare technology advisor will discuss potential strategies using patient and caregiver input, real-time data, operational planning, and technology to design new models of care while improving efficiency, reducing medical waste, and creating a better patient and caregiver experience.

LEARNING OBJECTIVES:

1. Perceive the broader consolidation of service lines to maximize efficiencies while improving the patient and caregiver experience.
2. Understand the level of upfront planning and organizational engagement that is required to develop a comprehensive strategy.
3. See the impact of a strategy on the design, build, activation and ongoing continuous improvement processes.
4. Recognize the potential outcomes of designing and implementing a centralized care center strategy.

Post occupancy evaluations (POEs) are essential for understanding the effectiveness of facility design strategies and promoting continuous improvement. POEs are most valuable when data collection goes beyond traditional methods and uncovers “the why," analyzing the many factors that result in performance. This session will review quantitative and qualitative findings from a recently completed POE of a new health and wellness center, Lee Health Coconut Point. Presenters will share learnings relating to community engagement, patient and team experience, workflows, technology, outdoor spaces, and more. The session will reflect on organizational and cultural factors that influence success and how those factors relate to design. It will also address findings related to the planning process, from lean planning and process improvement to changing operational assumptions. The session will conclude by reflecting on performance during the pandemic and future readiness.

LEARNING OBJECTIVES:

1. Apply POE learnings from planning a new facility where end-users were not yet available; learn unforeseen outcomes and fail-safe strategies.
2. Review POE methods, innovations in gathering data, and quantitative results on patient experience, community engagement, and design strategies.
3. Describe organizational, process, and cultural challenges associated with a new facility and illustrate new, documented change solutions.
4. Learn innovative ideas to support operational transitions into new healthcare facilities.

Sponored By:

Every year Healthcare delivery evolves, accelerated by pressures for consumer convenience, service line efficiency and a desire to expand market share. Accessible retail settings achieve multiple goals; establishing brand presence, building awareness of services, bringing new patients into the system and appeasing consumer preferences. Small-scale stand-alone solutions offer neighborhood access points to differentiate and meet demands. Micro hospitals allow health systems to expand quickly and efficiently, while bringing acute care to communities in a bite sized package, but are they the right solution for your organization? In this collaborative presentation experts from Froedtert and the Medical College of Wisconsin, Covider Health and Eppstein Uhen Architects (EUA) will discuss the micro hospital's role in the neighborhood access point evolution; reviewing benefits, important positioning elements, development and delivery options and the key components to a successful project.

LEARNING OBJECTIVES:

1. Learn about the ways neighborhood hospital access points are being used to support system reach as a portfolio expansion and diversification tool.
2. Gain insight on the various models and options for neighborhood access deployment, and considerations for each development type.
3. Learn about the key components and must haves for a successful micro hospital implementation.
4. Learn about common pitfalls to avoid when pursuing this facility type.

LEARNING OBJECTIVES:

1. Apply unique oncology patient 'voice of the customer' values into planning options that promote sense of community and well-being.
2. Learn how this Neighborhood concept improved throughput, reduced treatment durations and travel distances, as told through pre- and post-occupancy results.
3. Learn how this Neighborhood concept provided staff-focused collaborative work environments and other operational efficiencies.
4. Learn how the team conceptualized holistic healing environments through sustainability, integration of art, and maximizing access to natural light.

Steward Health Care prides itself on increasing community access to world-class care, and the recent transformation to their Women's Centers at two of their Utah hospitals is no exception. As Utah continues to report higher birth rates than the U.S., and as organizations continue to build brand new facilities in the region, these existing campuses aimed to reclaim their share of the Women's Services market by revitalizing their Labor and Delivery, Postpartum, Baby Well Nurseries and NICU units. This session focuses on the transformation, lessons learned, and benefits from aesthetic and architectural improvements, operational and functional layouts, and the outcome of increased satisfaction of the provider and patient experience of two Women's Centers.

LEARNING OBJECTIVES:

1. Discuss the benefits of the aesthetic and operational improvements to the facilities’ marketing efforts from an owner’s perspective.
2. Discuss the collaborative design process between owner, user groups and contractor, as well as the lessons learned throughout the process.
3. Discover design innovations used to enhance patient comfort and satisfaction with the delivery process.
4. Discover design innovations used to enhance staff effectiveness, comfort, and satisfaction.

The COVID19 pandemic altered all our lives, including drastic shifts in the way healthcare is provided. It has had and will continue to have a lasting impact on the way clinics are designed. New building components such as exterior testing shelters, barriers between patients & staff, vaccine storage rooms, and telehealthcare are just a few of the transformations that have already impacted clinic construction. This presentation will explore these recent dramatic design shifts, along with comparing two clinics by the same client, one built the year before the pandemic, and the other built a year after. What changed? What might be next? Case studies and evidence-based design methods will be featured.

LEARNING OBJECTIVES:

1. Find out how Covid changed clinic design
2. Learn evidence based design methods for clinic design
3. Explore case studies of pre and post Covid designed clinics
4. What design changes might impact clinics next

This session will feature a healthcare facility designer and a pediatric oncologist sharing the challenges and benefits of creating an immersive gaming space for pediatric patients undergoing oncology-related infusion treatments. The discussion will cover topics including why Levine Children's Hospital chose to implement this space in their clinic and the different medical outcomes observed in patients who use the space. We will also explain design techniques used to make the space age-appropriate for all children, from toddlers to teenagers, and the technical/security challenges associated with creating this type of environment within a hospital-based clinic. Finally, the speakers will discuss the scale-ability of the immersive gaming experience as the current oncology clinic finds a new and improved facility.

LEARNING OBJECTIVES:

1. Attendees will understand new techniques for designing positive pediatric care experiences that they can utilize in their own work.
2. Attendees will be able to accommodate and balance age-appropriate design for the wide age range of pediatrics.
3. After hearing this case study, attendees will understand the factors to consider when adjusting the scale of the immersive Infusion space to fit their own clinic size.
4. Attendees will understand the impacts and benefits of positive distraction on the medical outcomes of pediatric patients.

Sponored By:

Faced with growing need for critical care for neonatal and pediatric patients, Wolfson Children's Hospital in Jacksonville is expanding its NICU and PICU services with a new, seven-story 100+-bed tower. Technology will play a crucial role in bringing these vulnerable patients back to health and enhancing the experience of patients' families. Each new patient room will integrate EMR tools to manage patient charts, results, and procedures; a network that enhances patient engagement, including parent education and entertainment modules; and a dashboard of predictive analytics that flags areas of concern in treatments. In addition, the rooms feature design elements to control environmental factors that affect patients' health, as well as areas for families to stay together. This session will explore the technologies available for use in the NICU, how they can improve patients' outcomes, promote family involvement in care, and improve the experience for both patients and their families.

LEARNING OBJECTIVES:

Join your fellow attendees, speakers and exhibitors for a Happy Hour before heading out to enjoy Austin! Drinks will be provided and light appetizers.

Happy Hour Gold Sponsor:

Happy Hour Supporting Sponsors:
 

This panel will be a reflective evaluation from various recent experiences in renovations and retrofits of Ambulatory Care and Outpatient Medical-Office projects set in non-traditional-healthcare building types. The panel will be comprised of one client, one mechanical/electrical engineer, one architect, and one general contractor. Each will share their top items, concerns & cautions to address at three key times – site selection, at pre-design and pre-construction.  More than just lessons learned, this panel will share insights to improve future projects and avoid unexpected surprised as more renovation projects are occurring in building types that were not originally designed to support ambulatory and outpatient building system needs. Types of non-traditional adaptive reuse building examples: Grocery Stores, Banks, strip malls, drug stores, factories, older office buildings.

LEARNING OBJECTIVES:

1. Learn top concerns and check list items for project pre-planning, design and construction considerations.
2. Learn strategies employed when adapting to unforeseen site conditions to keep project and team on schedule.
3. Learn from different perspectives and lessons learned from past projects, what they know now, when designing and planning ambulatory spaces in non-traditional and older buildings.
4. Learn about strategies for maintaining clear communications across the team to minimize, respond, or anticipate impact of unforeseeable conditions.

This Case Study follows the various pathways of a Clinical Lab renovation from the original building designer, to a different architect responsible for updating the lab years later, followed by the director operating the renovated lab, and finally, the lessons learned from an usual coming together of all parties. The “before-after-during-after again” scenario highlights the value of investing in both design education for users and hands-on operational understanding for designers. Participants’ walk-away knowledge will empower designers to think differently about sizing new buildings for the long-view, about renovating with a master plan mentality, and about educating users beyond the tried & true benchmarking and mockups. This exposure to a different-way-of-thinking process will include the role subject matter experts can bring to any new or renovation process, and for this session, details specific to lab automation design and operations will be highlighted.

LEARNING OBJECTIVES:

1. Attendees will think differently by: Exploring renovation options beyond the current problem to ensure future opportunities are not compromised.
2. Attendees will think differently by: Predicting the impact infrastructure decisions have on new buildings' ability to respond to future unknown needs.
3. Attendees will think differently by: Explaining the value of educating users about design process before investing their time in decision making.
4. Attendees will think differently by: Organizing a process that engages both designers and users in an equally informed decision-making process.

Pandemic-related forces have not only amplified the importance of making quality care accessible but have spurred new and innovative processes for designing spaces that reimagine the patient experience. Sharing the design process behind the expansion of Columbia University Irving Medical Center's primary care practice with their newest location, which was completed during the pandemic, attendees will learn how the project team created a state-of-the-art prototype primary care clinic intended to revamp an ambulatory network. An interactive exercise will identify and synthesize challenges around the vision, strategy, planning, and design around care delivery and how to align these components for a successful build-out of a facility. Presenters will demonstrate the importance of coordination between designers, facilities, and builders and how working during the crisis pushed the boundary in creating a site that demonstrates how the practice of medicine is transforming.

LEARNING OBJECTIVES:

1. Develop an applicable vision that supports the provider's desired position based on the need of the community served
2. Assess and apply a process of analysis and differentiation, supported by consumer research, to advance care
3. Recognize what drives successful delivery and how it is best supported through a broad and diverse engagement of stakeholders and constituents
4. Gain perspective on designing and implementing a capital project under constraints and solutions to approach this

Sponsored By:

In 2015, MetroHealth embarked on an ambitious transformation of their campus near downtown Cleveland, OH. In Fall 2022, they will open the doors of the MetroHealth Glick Center, an 11-floor, LEED-certified hospital. This transformation is the largest self-funded county hospital project in US history. In our presentation, the MetroHealth Transformation team will describe how they justified the need for external resources to support the transition and activation of the Glick Center. They will also describe the effort to solicit the best in the industry for their project focusing on team structure, budget development, and steps taken to set expectations. MetroHealth will also highlight the opportunity to incorporate the latest in process and technology. The HTS project team will describe how we developed our team of industry experts to manage this transition process, with a shared goal to bring MetroHealth's facility to life

LEARNING OBJECTIVES:

1. Discuss how to define the scope and overall budget for a Transition/Activation/Move Project.
2. Discuss team composition and components that support the full scope of a Transition/Activation/Move engagement through the lens of the HTS process.
3. Examine the level of staff involvement in the respective phases of a Transition Planning project.
4. Learn how the team will integrate change management and digital learning tools, including AR and VR, throughout the process.

Midland Health has long had a mission to make a lasting impact on its community by improving the health of its people. To achieve this, Midland created a master plan to renovate their facilities, which began in 2009 with a new patient tower. When the tower opened in 2012, Midland knew they had a problem. Due to inadequate commissioning, the tower was consuming vastly more energy than expected. Bernhard was then selected to retro-commission the tower and a partnership began. Since then, Midland has trusted Bernhard with more than 25 projects over the last 10 years. 2020 saw the two agree to a 15-year energy asset concession arrangement which provides $16.2 million in immediate unrestricted cash, while also addressing significant capital renewal, deferred maintenance, and energy optimization. Using a long-term energy asset concession was the answer to continue Midland's mission to positively impact its patients and evolve health care in not only Texas, but potentially across the nation.

LEARNING OBJECTIVES:

1. Observe how energy efficiency enhances patient care, including the physical, emotional, and social well-being of occupants.
2. Evaluate the benefits of ling-term energy asset concession arrangements for facility managers, patients and administrators alike.
3. Assess results including infrastructure improvements, savings in future capital renewal and replacement costs from a facility budget, etc.
4. Evaluate successful project delivery methods and facilities improvements for increased energy efficiency and resource savings.

Sponored By:

Outpatient clinics lend themselves to a higher level of standardization due to the type of functions performed and the degree to which these functional requirements are consistent from building to building. In this presentation we will share a standardized clinic module design and the user-centered design process utilized to develop the layout. Field research-based tools were applied to gain feedback from two completed existing clinic buildings to determine key challenges and opportunities for improvement. Additional design requirements were developed hand in hand with the client's strategic and operational vision. The impact of COVID-19 and telehealth on both key planning unit's and design was discussed in depth and reflected in the layout. With significant user input we developed a flexible module that can be utilized for both Primary and Specialty care clinics and is being rolled out for various sized projects for a renowned healthcare system in the state of Kentucky.

LEARNING OBJECTIVES:

1. Demonstrate how a flexible standardized module is utilized for primary and specialty care clinics in various sized healthcare buildings.
2. Discuss how design standardization can impact key patient, staff, operational and strategic outcomes.
3. Learn about research-based tools and how they were used to inform the design of outpatient clinic module.
4. Explore the impact of the pandemic and telehealth on current clinic design.

For people experiencing homelessness, trips to the emergency room, stays in jail, and increasing wellbeing issues are a difficult cycle to break. Recognizing that poverty, wellness, and housing insecurity are interrelated, the Los Angeles County Board of Supervisors voted in 2017 to move forward with planning Restorative Care Villages (RCV) on County health campuses. RCVs will serve as a national model in mental health and wellbeing care for underserved and vulnerable populations ranging from interim housing to clinical/psychiatric facilities and a broad array of support services. Interim housing is a key element in the recovery process. Many agencies and programs prioritize number of clients served over providing a quality restorative environment and services that offer a path from homelessness to greater independence. In this discussion, we will look at The Lotus, an LA shelter, to learn how interim housing is being reimagined as a place of health rather than just a place to sleep.

LEARNING OBJECTIVES:

1. Understand how the partnership between the County and The Lotus evolved to support the RCV.
2. Discover how to evaluate space for daily living activities, access to health care, and community connection.
3. Learn how to look beyond bed count to design interim housing to support an increase in client wellness or retention.
4. Gain an understanding of how to treat interim housing with the dignity afforded to healthcare facilities.

Access to daylight and views have a significant impact on patient satisfaction and staff burnout, both of which are critical to hospital reputation, clinical outcomes, and financial performance. In this session we will share finding from two studies that explored these outcomes. In the first study, 651 participants were asked about their previous stay in the hospital, their perception of windows in their room, and perceived ratings of the hospital and care quality. In the second study, 20 healthcare professionals spent three hours on two days working in a healthcare environment, one day with access to daylight and the other day with the blinds drawn. At the end of each day, they completed burnout scales and 45-minute long medical simulations designed to test their clinical performance. We will share what these findings mean for hospital design and how to optimize patient and staff satisfaction through the healthcare environment.

LEARNING OBJECTIVES:

1. Discuss current trends in hospital design and how they influence patient and staff satisfaction
2. Understand window design features that can directly or indirectly affect patients' perception of care quality and satisfaction with healthcare.
3. Explore the impact of blinds on healthcare staff burnout and productivity.
4. Discover how to design windows in future patient room projects to best support patients and staff satisfaction.

Sponsored By:

How does a world-wide pandemic that changes how people interact, work is performed and elevated stresses at home for the workforce affect the safety culture and performance on a 460,000 SF replacement hospital project? When you recognize the problem, admit to the unknown but commit to solutions and get everyone to buy-in to working together, it doesn't It took a job-wide stand-down over the course of 3 days to make sure the project was aligned on safety expectations, provide training to craftworkers, and ensure leadership support was being properly applied. This, combined with the addition of a human performance safety consultant and the natural resiliency and comradery of construction workers, allowed our safety statistics to consistently improve and support zero COVID-19 transmissions between individuals when 400+ workers were on-site daily during the project peak. When you empower people to make the right choice, positive results are achievable!

LEARNING OBJECTIVES:

1. COVID-19 Best Practices utilized during construction
2. Human Performance Safety Consultant impacts to work performance
3. Safety performance trends before and during the pandemic
4. Safety, cleaning and behavioral practices that will be maintained moving forward

We've heard time and time again that an alternative primary care delivery model that is distinct from existing primary care and emergency platforms is desperately needed in our communities that concentrates on customer service and the patient experience. To truly accomplish this goal, a transformational change was required . The transformational change was designed to be organization-wide and has been enacted over the last few years. This presentation will look at an Urgent Care Model that was designed to appeal to busy, younger adults that would be located in a retail center closer to where people live, work and play. We evaluated markets and choose key building sites that would capture all related business and build relationships. An operational model was created that cultivated clinical quality, speed and customer experience. Our goal was to integrate the health system image and values into the Urgent Care brand so that the health system story would come alive in the community.

LEARNING OBJECTIVES:

1. Learn how a healthcare system implemented a transformational change
2. Explore how connecting with patients and coordinating care can improve patient outcomes and build brand loyalty
3. Identify emerging trends in healthcare that can be implemented into design solutions that are adaptable and create quality patient experiences
4. Understand how outpatient services can improve the overall patient experience

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Learn from four major new hospital projects how to integrate project management with philanthropy to create world class facilities while saving a minimum of 50% of the conventional cost.

During our closing keynote you will learn the following:

• Engage patients, families, staff, donors, and all other stakeholders in all facets of the project to create an award-winning project unique to your specific community that maximizes philanthropic support.
• Establish a bold vision at the start of the project, no matter what the size, to create a shared experience of excitement and success.
• Start with ‘friend raising’ and then fund-raising to achieve the ultimate philanthropic goal.
• Engage with your donors (school groups to billionaires) to enhance both the project design as well as achieving the campaign goal and the overall project success.

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