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Tuesday, September 19, 2017  |  3:00 PM - 4:00 PM

Open to Conference Attendees Only

A Psychological Approach: The HAI Impact Leading Safe Patient Experience

Larry Rubin, CPE, CEM, CHFM, CHSP
Senior Director of Facilities Management, Cleveland Clinic
Thom Wellington
Co-Founder, Infection Control University

As healthcare evolves, one of the most overlooked assets is the team of workers who keep the facility operating efficiently and safely. As innovation and disruption descend on hospitals, workers need to understand the importance of working as a team as well as the WHY in a quickly changing environment. With the right mindset, these workers can become valuable ambassadors for a safe patient experience. Being a leader is difficult, but with these psychological-based tips, workers can quickly build a confident educated team that will make a difference in the facility. - Educates on HAI impact for everyone - Looks at the facility’s reputation through social media - Directs the team by utilizing a powerful tool in asking ‘What is the WHY?’ - Leads everyone to understand the mission.


1. Understanding the impact of HAIs on the entire facility
2. Changing the mindset of everyone who performs work in the facility
3. Teaching the value of WHY working as a team is vital in a quickly changing environment
4. Becoming an effective leader by accepting change to survive