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Tuesday, September 19, 2017  |  3:00 PM - 4:00 PM

Open to Conference Attendees Only

Optimizing the outpatient clinic: strategies for a more efficient operation

Steven G. Jacobson, AIA, Lean Six Sigma CE, LEED AP
Principal, Midwest Regional Director, HKS, Inc
Patricia Modrowski RN
VP of Operations, ProMedica Health System
Tyler Schwede, EDAC
Designer, Medical Planner and Researcher, HKS, Inc

Healthcare is undergoing a paradigm shift. There is an urgent need to investigate the changing expectations from clinics and how the design community has to position itself. This session will present the findings from the year-long study that aimed to better understand the impact the physical environment has on productivity and throughput, the relationship between facility design, human experience and organizational efficiency in the outpatient setting A case study was used to test the hypothesis: Can architecture impact patient Throughput? The study was conducted in 2 parts, a pre and post occupancy analysis of 4 clinics that were planned to move into a new consolidated building. Reported, observed, and spatial data were analyzed together to understand the patterns that emerged The new building combined 11 practices from buildings across the city into one, a convenient one stop shop for patients enhancing clinical collaboration and creating a holistic approach to health and wellness.


1. Understand how the physical environment impacts productivity and patient throughput in outpatient clinics
2. Develop an understanding of the clinical workflow of physicians and medical assistants and its spatial requirements.
3. Identify design elements that reduced clinical walking distances by 36% and the discrepancy between clinical teams’ walking distances by 91%
4. Explore the strategies for reducing real state costs by consolidating & standardizing clinical modules.