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Tuesday, September 19, 2017  |  12:45 PM - 2:00 PM

Open to Conference Attendees Only

Relieving the Stress of Pediatric Emergency Care

Stuart Baur AIA
Associate Principal, Payette
Darcy Daniels
Family Advisory Council, Massachusetts General Hospital for Children
Karen Robichaud
Director of Creative Engagement, Payette

Designing for the health and welfare of those who live, work and play in our spaces extends beyond physical spaces. This includes designing better experiences. Working with a family who wrote a short story explaining what to expect when visiting the Emergency Department, one team of architects worked to translate the written word into a multi-media story. This project offers relief during a stressful and chaotic time, giving children insight into their healthcare experience. As healthcare architects, we bring a clear understanding how space works, but we can do more to foster community and promote patient well-being. Producing a video allowed our team to build skills and push our creativity, unlocking innovative ways to connect and communicate with our clients. This session offers insight from the design team and the family on how we can use our skills to develop unique products and presentations which help promote multimedia-driven stress relief to benefit the patient experience.


1. Identify opportunities to alleviate patient stress through multimedia projects.
2. Learn how to recognize opportunities to engage the patient community and healthcare owners in innovative ways.
3. Learn how non-traditional design challenges can be used to expand & improve skill sets that are increasingly common in large architectural practices.
4. Identify ways to apply design thinking and problem solving to improving the patient experience.