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Tuesday, September 19, 2017  |  8:00 AM - 9:00 AM

Open to Conference Attendees Only

Intermountain Healthcare: Planting Seeds for Change Using Lean Principles

Barbara Anderson RN, MN
Principal, ZGF Architects LLP
Darren Johnson
Sr. Operations Officer, Intermountain Healthcare Medical Group
Janet Pangman Assoc AIA
Principal, ZGF Architects LLP

Quality healthcare is not explicitly synonymous with efficiency, but Intermountain Healthcare (IH) is determined to deliver both. As the largest healthcare provider in Utah, IH had been applying the notion of Lean principles for years, but chose the expansion of its Park City Medical Center to raise its own bar. By taking a hard look at everything from model of care, clinical flows, materials flows, and patient intake to decisions around provider offices, the project team discovered that IH’s desire for using Lean principles had only scratched the surface of what they could accomplish. That was in early 2014, when the proverbial seed was planted, and before the year was out, a new facility in Murray was also in the works. Now, both facilities have opened, and Lean principles integrated into clinical work flows, have led to more efficient operations for the staff than they had imagined possible. Presenters will provide insight into the process, planning, and tools used to effect change.


1. Discover how a single ambulatory clinic build can be the catalyst for cultural change for an entire healthcare system.
2. Identify how baseline planning and operational improvements can cultivate exponential change.
3. Learn about “the magic moment” for cultural change, when ownership of Lean principals transfers from the design and leadership team to staff.
4. Explore methods and tools for executing successful client engagement workshops.