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Tuesday, September 19, 2017  |  8:00 AM - 9:00 AM

Open to Conference Attendees Only

A Flooring POE: EBD Decisions Support Healthcare Operational Efficiency

Jeffrey S. Kent
Managing Director of Facilities, Enterprise Services, Nemours Foundation
Kristin Ledet
Principal, Senior Project Manager, FKP
Ruthann K. Turner, BSN, RN, MDiv, NE-BC
PICU Nurse Manager, Alfred I. duPont Hospital for Children
Mary White CHESP, CHTS
EVS Operations Manager, Alfred I. duPont Hospital for Children

When the Nemours design and planning team considered flooring for the new Children's Hospital in Wilmington, DE, selection drivers were focused on safety, operational optimization and clinical efficiency. In the past, Nemours struggled with their scores for cleanliness and patient perception. An extensive mock-up process, validated perception, safety and clean-ability. The impact flooring materials has on operational cost savings and IAQ will be shared in support of making informed decisions. When placed at the forefront for its attributes, the session will share how premium rubber floorcovering contributed to EBD performance improvement goals. In 2016, a Post-Occupancy Evaluation (POE) was completed. The project team will share the Nemours story and astounding results from in-person testimonials from the design, caregiver, facility and EVS perspective. With construction dollars at a premium, the POE and cost analysis will set the stage and standard for flooring decisions.


1. The POE: The Built-Environment & Engaging Healthcare Planning is recognized through EBD measures to support transforming outcomes with flooring.
2. There is a paradigm shift from patient-experience to outcomes and efficiency. This session assesses flooring and its actionable impact on outcomes.
3. ISSA Standards: the Cleaning Industry Management Standard benchmarks for maintenance and operational optimization to inform flooring decisions.
4. The C-Suite demands their project partners assess, measure and provide solutions supporting operational optimization given limited capital dollars