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Monday, September 18, 2017  |  11:15 AM - 12:15 PM

Open to Conference Attendees Only

ZIP Code Health: How Research and Design Can Impact Community Health

Michael Crawford
Chief of Staff, Unity Health Care, Inc.
Tama Duffy Day FIIDA, FASID
Principal and Firmwide Health & Wellness Practice Area Leader, Gensler
Louise Russell
Principal, Interior Elixir and Consultant, Glen Raven
Bonny Slater, ASID, NCIDQ, LEED AP
Senior Interior Designer, Gensler

Research has shown that ZIP code can be the single most influential health predictor – more than cholesterol level, blood pressure or age. In underserved communities, health care resources can be limited, resulting in challenges with accessing health information, deceased quality of life, and lower life expectancy. Unity Health Care is the largest network of community health centers in our nation’s capital, and provides comprehensive health and human services to underserved communities throughout Washington, DC.
Learn how Unity, Gensler, and Sunbrella® Contract fabrics, sought to understand the importance of the waiting room as a social component of community health. Waiting room experiences establish the tone for each patient’s visit, including feelings about the provider, attitude toward treatment, and perceptions of personal health.
This presentation will share the process of intentional design and community engagement regarding how the waiting room could positively impact the patient experience and satisfaction. See how community informed artwork and upholstery textiles colors and patterns change how patients perceive their overall experience at Unity’s Brentwood health center.

1.  See how a research intervention at the Unity Health Care, Brentwood clinic, had a positive impact on patient satisfaction scores.
2.  Learn about the positive impact Unity Health Care has had in providing health to underserved populations throughout the Washington, DC area.
3.  Learn how through community engagement and intention, unique textile and art designs were created and had a positive impact on patient experiences.
4.  Get a first hand view of healthcare and politics in our nations' capital.