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Monday, September 18, 2017  |  11:15 AM - 12:15 PM

Open to Conference Attendees Only

DISCUSSION FORUM: Patient Experience Solutions: A Must-Have for New Construction & Design

Seth Bokser MD, MPH
Assoc. Clinical Professor UCSF School of Medicine, Chief Medical Officer Oneview

Today’s healthcare patients are consumers who have clear expectations of what a hospital should be. Hospitals know they have to start offering innovative design, patient-friendly way-finding, concierge-like services and hotel-stay amenities to drive traffic. The innovators in healthcare are equipping their facilities with cutting-edge patient experience technology that is helping them embrace the growing demand for this type of consumer-centric care, while also empowering clinicians to focus on what they do best – improving the lives of those they care for. And it’s paying off. Not only are these hospitals seeing an increase in patient satisfaction, but also enhanced outcomes and reduced costs. With the global patient engagement market projected to skyrocket from $ 6.6B in 2015 to more than $16.4B in 2020, now is the time for designers, builders and architects to incorporate the patient experience into the proposals they are presenting to hospital leaders.

1.  Understand the patient experience market / potential / value.
2.  Elevate future proposals by incorporating measurable results related to patient experience.
3.  Witness the real-world benefits achieved by UCSF, one of top hospitals in the nation, after implementing a patient experience solution.
4.  Assess the savings you can bring to your clients as a result of incorporating a patient experience solution.