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Monday, September 18, 2017  |  10:00 AM - 11:00 AM

Open to Conference Attendees Only

Workflow Redesign for a New Facility: A Strategic Approach

Retty Casey, RN, BSN, MPA:HA
Vice President for Nursing Transformation and Innovation, NYU Langone Medical Center
Erin Clark RN, MS, EDAC
Project Manager, HTS, Inc.
Kelly Guzman RN MN
Chief Operating Officer/VP Transition Planning, HTS Inc

The time from Design Development to the Activation of a new facility can be a span of many years. During this time the original basis of design and the final product have modifications that impact operations due to changes in state code, value engineering, etc. After working with 31 facilities across the country, a strategic approach based on best practices, common themes, and lessons learned has been developed and can contribute to improved use of the healing environments as they were intended in the design. Aspects of modern facility design requires a detailed analysis of operations to ensure efficient functionality in the new space. Representatives from impacted departments attend large, clinician-led workflow events to create an efficient, patient-centered plan for future state operations. NYU Langone Medical Center used this approach when planning operations for their new 18-story addition and will describe their journey and lessons learned in operations workflow redesign.


1.  Describe strategic methods used to approach workflow planning for a new facility
2.  Describe the impact of hospital design attributes on future state operations planning
3.  Understand the benefits of workflow redesign when planning the opening of a new healthcare facility
4.  Describe lessons learned and best practices from workflow redesign from NYU Langone Medical Center