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Monday, September 18, 2017  |  10:00 AM - 11:00 AM

Open to Conference Attendees Only

Innovation and Collaboration to Drive and Sustain Transformative Change

Roxanne Butler, MSOD, RNC
Clinical Manager, Blue Cottage Consulting, Inc.
Chad Miller
Director of Operations & Outpatient Service Excellence, Texas Health Huguley Hospital

Lean budgets, limited resources and the need to improve performance are constant challenges in healthcare. Outdated designs and care models, and pressure to improve quality, drive strategic decisions to build or expand. Innovation is required to optimize operations, improve care, and drive service excellence. This session focuses on a hospital transition using innovative “future-thinking” workshops to enhance collaboration and improve operational models. Tool kit examples will be shared including “speed dating,” workflow sessions, and “showcase” events to build teams, engage stakeholders and overcome resistance. The participant will hear lessons learned about the critical timing of training and how a collaborative environment brought teams together starting day one to integrate disparate service lines, streamline experience, and expand strategies to address ongoing improvements. Strategies for developing innovative work sessions of your own will conclude the discussion.

1.  Identify innovative activities and tools that help build teams.
2.  Describe collaborative strategies to engage and build consensus for improving operational models.
3.  Illustrate the tools and techniques used to build a collaborative environment and address ongoing operational improvement needs.
4.  Explain the importance of re-imagined process flows in collaboration with facility design.