When PeaceHealth set out to build a new $367 million hospital on the banks of the McKenzie River in Springfield, hospital leaders knew they had a rare opportunity to design a patient- and family-centered hospital from the ground up. The design team included architects from the fields of hospitality and landscape as well as health care, along with clinicians and contractors, but the 100-member Patient and Family Council provided a fresh and rare perspective. The team embraced the challenge of building a facility that would last 50 to 100 years, meet the changing needs of a diverse population and incorporate new technologies and treatments in a patient-friendly way. More than 500 caregivers participated in the design process as well. Some design choices placed patient preference above caregiver convenience -- a precursor of cultural shifts to come. Since the hospital opened Aug. 10, 2008, patient response has been phenomenal, with volumes exceeding projections by up to 20 percent.

LEARNING OBJECTIVES:
1. Learn how PeaceHealth reconciled differences between caregiver and patient preferences.
2. Identify methodology and tools used to create and manage the Patient and Family Council.
3. Explore lessons learned and mistakes to avoid, as well as things we did right to make the project stronger and better.

 

SPEAKERS:

• Jill Hoggard Green, Chief Operating Officer, PeaceHealth

 

SESSION FOCUS AREAS: = DESIGN = EVIDENCE = GUEST = OPS = PLAN = PROF = SUSTAIN = SYSTEMS = TECH